shipping and returns policy by Chén

At Wardrobes by Chén, our shipping and returns policy is designed to provide clarity, convenience, and peace of mind for every customer. We strive to make your shopping experience seamless, ensuring your luxury garments arrive safely and any returns are simple and hassle-free. Shipping As part of our shipping and returns policy, we offer free worldwide shipping on all orders. Stock orders are generally processed within 1–3 business days, while pre-sale or made-to-order items may take 15–20 business days to ship. Each order is carefully packaged to ensure your items arrive in perfect condition. Once shipped, you will receive tracking information via email to follow your package from dispatch to delivery. We partner with reliable carriers for international shipping. Please note that customs duties or taxes may apply depending on your country, and these fees are the responsibility of the recipient. Expedited shipping options may be available for certain regions—please contact our support team for details. Returns Our shipping and returns policy allows returns of unworn items within 14 days of the ship date for U.S. and international customers. Merchandise must be returned in its original condition, unwashed, unworn, and with all tags intact. Returns received after 14 days will not be accepted. Items purchased on sale or marked final are non-returnable and cannot be exchanged. To initiate a return, contact our customer service team with your order number and details. We provide step-by-step instructions to make the process as smooth as possible. Once received and inspected, refunds are processed promptly to your original payment method. Additional Notes All returned items are carefully inspected to ensure they meet our high-quality standards. Our shipping and returns policy ensures transparency and fairness, helping you shop confidently. By clearly outlining our shipping and return procedures, Wardrobes by Chén aims to provide a hassle-free shopping experience, giving you the confidence to explore our luxury collections without worry. This shipping and returns policy reflects our commitment to excellent customer service, ensuring your purchases are delivered safely and any necessary returns are handled quickly and professionally.